Sustento Services Limited
Property Maintenance & Building Solutions

Sustento Services Limited Terms and Conditions

These Terms and Conditions ("Agreement") govern the services provided by Sustento Services Limited, a company registered in the United Kingdom under Company Number 16068155, whose registered office is at 18A Plough Lane, Purley, CR8 3QA (“Sustento”, “we”, “us”, or “our”). By engaging Sustento Services Limited, you ("Customer", "you", "your") agree to these terms.

_{1. Parties and Definitions}

1.1 "Contract" refers to the agreement between the Customer and Sustento for the provision of services, including these terms.

1.2 "Services" means the building, landscaping, property maintenance, and other related services described in any estimate or documentation issued by Sustento, and which may be modified through written agreement.

1.3 "Customer" refers to the individual or entity receiving services from Sustento.

1.4 "Sustento" refers to Sustento Services Limited.

1.5 For the purposes of this Agreement, references to one gender include all genders, and references to the singular include the plural when appropriate.

_{2. Contract Formation}

2.1 All estimates, orders, instructions, and work authorisations are governed by these terms. These terms supersede any other terms appearing elsewhere unless agreed otherwise in writing.

2.2 The Customer acknowledges that no representations or warranties, except as set out in these terms, have been made by Sustento to induce the Customer into entering this Agreement.

_{3. Estimates and Pricing}

3.1 Estimates are valid for 28 days from the date of issue unless withdrawn by Sustento.

3.2 Accepted estimates are firm and fixed unless otherwise stated. They may be adjusted in cases of incorrect information or material cost increases exceeding 10%.

3.3 Services will be charged based on Sustento’s standard rate card if no written estimate has been provided.

_{4. Payment Terms}

4.1 Deposits: A non-refundable deposit of 30% is required at the time of booking.

4.2 Payment Schedule: Payments are due according to the stages outlined in the project agreement.

4.3 Final Payment: 95% of the project amount is due upon completion, with the remaining 5% payable upon final sign-off or after completion of any snagging works.

4.4 Late Payment: Payments overdue will incur interest at 4% above the Bank of England base rate.

_{5. Customer Responsibilities}

5.1 The Customer is responsible for obtaining all necessary permits and ensuring safe access to the worksite.

5.2 The Customer must ensure a safe environment for Sustento’s personnel and provide necessary utilities (e.g., power, water).

5.3 The Customer must ensure that any third-party permissions required for access to properties are obtained.

_{6. Completion Dates}

6.1 Dates for commencement and completion are estimates only. Sustento is not liable for delays due to unforeseen circumstances or beyond its control.

6.2 Sustento will make reasonable efforts to complete the project within the stated timeframes.

_{7. Waste Removal}

7.1 The Customer is responsible for the removal of all waste materials, unless agreed otherwise in writing.

_{8. Force Majeure}

8.1 Sustento is not liable for failure to perform due to circumstances beyond its control (e.g., weather, strikes, or other force majeure events).

_{9. Inspection and Complaints}

9.1 The Customer must inspect the Services upon completion and notify Sustento of any issues within 3 days.

9.2 Complaints must be submitted in writing. Sustento will acknowledge receipt and aim to resolve any issues promptly.

_{10. Satisfaction Confirmation}

10.1 The Customer shall confirm satisfaction with each phase of the project in writing before the next phase proceeds.

9.3 Any requests for changes after the Customer has signed off the work may incur additional charges.

_{11. Defects and Liability}

11.1 Sustento will repair defects resulting from its workmanship within 3 months of completion.

11.2 Exclusions include manufacturer guarantees, wear and tear, environmental factors, misuse, improper maintenance, or modifications by the Customer.

11.3 The liability of Sustento is limited to the cost of repairing defects caused by its workmanship and does not extend beyond this.

_{12. Cancellation Policy}

12.1 Cancellations made within 48 hours of the scheduled start date will incur a 30% charge.

12.2 Deposits are non-refundable, as they secure the booking and cover initial preparations.

_{13. Privacy Policy}

13.1 Sustento will handle Customer data in compliance with applicable data protection laws. A full privacy policy will be available on request.

_{14. Dispute Resolution}

14.1 In the event of a dispute, the parties agree to first attempt resolution through direct communication.

14.2 If the dispute cannot be resolved, the matter will be referred to mediation. If mediation fails, the dispute will be resolved in the English courts.

_{15. Governing Law}

15.1 This Agreement shall be governed by English law.

15.2 Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English courts.

_{16. Changes to Terms}

16.1 No variation of these terms shall be effective unless made in writing and agreed upon by both parties.

At Sustento Services Limited, we are dedicated to reducing the environmental impact of our building and landscaping services. We understand the importance of environmental sustainability and the need to protect natural resources for future generations. As part of our ongoing commitment, we ensure that sustainability is integrated into every part of our business operations—from sourcing materials to waste management. We aim to operate in an environmentally responsible manner and to support our clients in making eco-conscious choices.

Our Commitments

1. Waste Management
   We strive to minimise the amount of waste produced during our projects. This includes:
   • Reducing Waste: By carefully planning and managing resources on-site, we aim to limit excess materials and prevent waste generation.
   • Recycling: We ensure that as much material as possible, including timber, rubble, and soil, is recycled or repurposed, in line with best practices.
   • Responsible Disposal: Waste that cannot be reused or recycled is disposed of responsibly, following all relevant waste management regulations
     
     
2. Energy Efficiency
   Energy efficiency is a key focus in all of our operations. We aim to:
   • Use Energy-Efficient Tools and Equipment: Where possible, we use modern, energy-efficient tools and machinery that consume less power and have a reduced environmental impact.
   • Optimise Vehicle Use: We encourage car sharing among our team and optimise vehicle routes to reduce fuel consumption and minimise carbon emissions during travel to and from project sites.
     
     
3. Sustainable Sourcing
   The materials we use have a significant impact on the environment, and we aim to source products that are environmentally responsible. Our approach includes:
   • Sourcing from Responsible Suppliers: We work with suppliers who share our commitment to sustainability, majority of whom adhere to industry-leading environmental practices.
   • Prioritising Eco-Friendly Products: Whenever possible, we select materials that are sustainable, recyclable, or produced using environmentally friendly methods, such as FSC-certified timber or low-impact building materials.
     
     
4. Pollution Prevention
   We are committed to preventing pollution and ensuring the health and safety of the surrounding environment. Our efforts include:
   • Water Management: We carefully manage water runoff on all projects, preventing potential contamination of local water sources.
   • Safe Storage of Hazardous Materials: All hazardous materials, including paints, chemicals, and fuels, are stored in line with environmental and safety regulations to prevent leaks or spills.
   • Air Quality: We ensure that equipment and tools are maintained to reduce harmful emissions and pollutants.
     
     Policy Review
     This policy will be reviewed annually or when significant changes occur.   

November 2024