Sustento Services Limited Terms and Conditions
These Terms and Conditions ("Agreement") govern the services provided by Sustento Services Limited, a company registered in the United Kingdom under Company Number 16068155, whose registered office is at 18A Plough Lane, Purley, CR8 3QA (“Sustento”, “we”, “us”, or “our”). By engaging Sustento Services Limited, you ("Customer", "you", "your") agree to these terms.
1.1 "Contract" refers to the agreement between the Customer and Sustento for the provision of services, including these terms.
1.2 "Services" means the building, landscaping, property maintenance, and other related services described in any estimate or documentation issued by Sustento, and which may be modified through written agreement.
1.3 "Customer" refers to the individual or entity receiving services from Sustento.
1.4 "Sustento" refers to Sustento Services Limited.
1.5 For the purposes of this Agreement, references to one gender include all genders, and references to the singular include the plural when appropriate.
2.1 All estimates, orders, instructions, and work authorisations are governed by these terms. These terms supersede any other terms appearing elsewhere unless agreed otherwise in writing.
2.2 The Customer acknowledges that no representations or warranties, except as set out in these terms, have been made by Sustento to induce the Customer into entering this Agreement.
3.1 Estimates are valid for 28 days from the date of issue unless withdrawn by Sustento.
3.2 Accepted estimates are firm and fixed unless otherwise stated. They may be adjusted in cases of incorrect information or material cost increases exceeding 10%.
3.3 Services will be charged based on Sustento’s standard rate card if no written estimate has been provided.
4.1 Deposits: A non-refundable deposit of 30% is required at the time of booking.
4.2 Payment Schedule: Payments are due according to the stages outlined in the project agreement.
4.3 Final Payment: 95% of the project amount is due upon completion, with the remaining 5% payable upon final sign-off or after completion of any snagging works.
4.4 Late Payment: Payments overdue will incur interest at 4% above the Bank of England base rate.
5.1 The Customer is responsible for obtaining all necessary permits and ensuring safe access to the worksite.
5.2 The Customer must ensure a safe environment for Sustento’s personnel and provide necessary utilities (e.g., power, water).
5.3 The Customer must ensure that any third-party permissions required for access to properties are obtained.
6.1 Dates for commencement and completion are estimates only. Sustento is not liable for delays due to unforeseen circumstances or beyond its control.
6.2 Sustento will make reasonable efforts to complete the project within the stated timeframes.
7.1 The Customer is responsible for the removal of all waste materials, unless agreed otherwise in writing.
8.1 Sustento is not liable for failure to perform due to circumstances beyond its control (e.g., weather, strikes, or other force majeure events).
9.1 The Customer must inspect the Services upon completion and notify Sustento of any issues within 3 days.
9.2 Complaints must be submitted in writing. Sustento will acknowledge receipt and aim to resolve any issues promptly.
10.1 The Customer shall confirm satisfaction with each phase of the project in writing before the next phase proceeds.
9.3 Any requests for changes after the Customer has signed off the work may incur additional charges.
11.1 Sustento will repair defects resulting from its workmanship within 3 months of completion.
11.2 Exclusions include manufacturer guarantees, wear and tear, environmental factors, misuse, improper maintenance, or modifications by the Customer.
11.3 The liability of Sustento is limited to the cost of repairing defects caused by its workmanship and does not extend beyond this.
12.1 Cancellations made within 48 hours of the scheduled start date will incur a 30% charge.
12.2 Deposits are non-refundable, as they secure the booking and cover initial preparations.
13.1 Sustento will handle Customer data in compliance with applicable data protection laws. A full privacy policy will be available on request.
14.1 In the event of a dispute, the parties agree to first attempt resolution through direct communication.
14.2 If the dispute cannot be resolved, the matter will be referred to mediation. If mediation fails, the dispute will be resolved in the English courts.
15.1 This Agreement shall be governed by English law.
15.2 Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English courts.
16.1 No variation of these terms shall be effective unless made in writing and agreed upon by both parties.
