Privacy Policy
Effective Date: 13 November 2024
Sustento Services Limited ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.
Information We Collect
We may collect and process the following personal data:- Contact Information: Name, email address, phone number, and home address.
- Payment Information: Bank details for invoicing purposes.
- Property Media: Images and videos of properties for project management and documentation purposes.
How We Collect Data
We collect personal data through:- Contact Forms on our website.
- Direct Communication: Phone, email, or in-person interactions.
- Cookies and Analytics: We may use cookies or analytics tools to track website usage.
How We Use Your Data
We use your data for the following purposes:- To provide quotes and manage enquiries.
- To manage and execute projects.
- For invoicing and payments.
- For customer service and follow-ups.
- To send marketing communications such as newsletters (with your consent).
Sharing Your Data
We may share your data with trusted third parties, including:- Subcontractors and Suppliers involved in your project.
- Accounting Services for payment processing.
- Website Hosting and Email Marketing Providers for communication and site management
- We ensure that these parties adhere to strict data protection practices.
Data Storage and Security
Your data is stored securely using a combination of cloud storage services (such as OneDrive, Google Drive, and Outlook), and in some cases, printed physical documents. We implement appropriate security measures, including encryption and limited access, to protect your data. We will retain your data as long as it is necessary for business purposes. Financial records are typically kept for 6 years to comply with tax regulations. For other personal data, we review retention needs periodically to ensure they align with our business requirements.Your Rights
Under the UK GDPR, you have the right to:- Access the personal data we hold about you.
- Correct any inaccuracies in your data.
- Request Deletion of your personal data (where applicable).
- Object to the use of your data for marketing purposes. To exercise any of these rights, please contact us at our registered address.
Cookies and Website Tracking
Our website may use cookies to improve user experience and analyse traffic. You can adjust your browser settings to block cookies or notify you when cookies are being used.Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have any questions about this policy or your data, please contact us at:
Sustento Services Limited
18A Plough Lane, Purley, CR8 3QA
